Support

How can we help?

Report a problem, ask a question, or send a privacy request. We usually reply within a few days.

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Common questions

How do I cancel Ruckus Plus?

Subscriptions are managed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, choose Ruckus Plus and tap Cancel Subscription. You keep access until the end of the week you've paid for. You can also tap Manage subscription in the Me tab in Ruckus.

How do I get a refund?

Purchases are made through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.

I got a new phone. How do I get my subscription back?

Install Ruckus with the same Apple Account and tap Restore on the subscription screen, or Me → Restore purchases. If you signed in with Apple, sign in again to get your videos back too.

How do I keep my videos if I switch phones?

Sign in with Apple from the Me tab. Without signing in, your videos are tied to this phone and can be lost if you delete the app.

My video failed. Did I lose a credit?

No. If a video doesn't finish, its credit goes back to your balance automatically.

How do I delete my account and data?

In Ruckus, go to Me → Delete account. This permanently deletes your account, photos and videos. Videos you saved to Photos stay on your phone. Deleting your account doesn't cancel Ruckus Plus; cancel it in your iPhone's Settings.

How do I ask about my personal data?

Choose "Privacy request" in the form. To help us find your account, send the request from the same email you use with Sign in with Apple, or sign in with Apple in the app first. Read more in our Privacy Policy.